Terms of service
Terms of Service
Overview
This website is operated by Matcity LLC. Throughout the site, the terms “we”, “us”, and “our” refer to Matcity LLC. Matcity LLC offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
Use of Website
This website is intended for users who are at least 16 years old. If you are under 16, you are not permitted to use this website without parental permission. This age restriction ensures compliance with online safety standards and regulations.
Account Registration
Users may be required to register an account to access certain features. When creating an account, you agree to provide accurate and current information about yourself. You are responsible for maintaining the confidentiality of your account information and password. You agree to accept responsibility for all activities that occur under your account or password.
Order Process
All orders placed through the website are subject to our acceptance. This means that we may refuse to accept or may cancel any order, whether or not the order has been confirmed, for any or no reason, and without liability to you or anyone else. We may require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order.
Payment Terms
Payments are accepted via Shopify Payments, one of the most secure and widely trusted online payment solutions on the web. By using Shopify Payments, you agree to provide truthful and accurate billing information. Full payment must be received for orders to be processed. This includes the use of valid credit card information or other payment methods as specified.
Returns and Refunds
Your satisfaction is our top priority. For details on our return and refund policies, please visit our Refund Policy at https://mat.city/policies/refund-policy. Our policy outlines the conditions under which returns and refunds are processed, aiming to make your shopping experience seamless and satisfactory.
Limitation of Liability
Matcity LLC is not liable for any damages that arise from the use of this website or from any information, content, materials, or products included on this site. This includes, but is not limited to, direct, indirect, incidental, punitive, and consequential damages. We do not warrant that the website's service will be uninterrupted, timely, secure, or error-free.
Modifications to The Service and Prices
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
Products or Services (if applicable)
Certain products or services may be available exclusively online through the website. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store.
Accuracy of Billing and Account Information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order.
Optional Tools
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
Third-Party Links
Certain content, products, and services available via our Service may include materials from third-parties.
User Comments, Feedback, and Other Submissions
If you send certain specific submissions or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us.
Personal Information
Your submission of personal information through the store is governed by our Privacy Policy.
Errors, Inaccuracies, and Omissions
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability.
Prohibited Uses
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content for any unlawful purpose, to solicit others to perform or participate in any unlawful acts, to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances.
Disclaimer of Warranties; Limitation of Liability
We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.
Indemnification
You agree to indemnify, defend, and hold harmless Matcity LLC and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, from any claim or demand.
Severability
In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law.
Termination
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
Entire Agreement
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us.
Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United States.
Changes to Terms of Service
You can review the most current version of the Terms of Service at any time at this page.
Contact Us:
If you have any questions or concerns about your order, please don't hesitate to contact us at Contact@mat.city . Our customer service team is here to help.
Thank you for shopping with Matcity.
Support Phone Number
+1 (703) 656 1789
Privacy complaint office
MATCITY, LLC, PO BOX 1137, 25 Catoctin Cir SE, Leesburg, VA 20177, UNITED STATES