Shipping policy
Shipping Policy for Matcity
Introduction
Welcome to Matcity! We are dedicated to delivering your products in a timely and efficient manner, ensuring you receive your orders exactly when you need them. Our shipping policies are designed to provide clear and comprehensive details about our shipping processes.
Welcome to Matcity! We are dedicated to delivering your products in a timely and efficient manner, ensuring you receive your orders exactly when you need them. Our shipping policies are designed to provide clear and comprehensive details about our shipping processes.
Shipping Methods and Costs
Matcity offers a variety of shipping options to accommodate your needs, with costs calculated based on weight, dimensions, and destination. We strive to offer competitive rates and efficient shipping solutions.
Matcity offers a variety of shipping options to accommodate your needs, with costs calculated based on weight, dimensions, and destination. We strive to offer competitive rates and efficient shipping solutions.
- Standard Shipping: 2 to 10 business days
- Express Shipping: 2 to 5 business days
Please note that the shipping address must use Latin characters, and the accuracy of the address is the customer’s responsibility.
Processing Times
We process orders within 2-7 business days. Custom or bulk orders may require additional processing time, and we appreciate your patience as we prepare your items for shipment.
We process orders within 2-7 business days. Custom or bulk orders may require additional processing time, and we appreciate your patience as we prepare your items for shipment.
International Shipping
Matcity ships products internationally, making it easy for you to enjoy our items no matter where you are. However, please be aware that international shipments may be subject to customs duties, taxes, and other fees not included in the purchase price or shipping costs. These charges are the recipient's responsibility.
Matcity ships products internationally, making it easy for you to enjoy our items no matter where you are. However, please be aware that international shipments may be subject to customs duties, taxes, and other fees not included in the purchase price or shipping costs. These charges are the recipient's responsibility.
Due to logistics and regulatory restrictions, we are unable to ship to North Korea, Russia, Belarus, and Ukraine. Customers in Germany, Brazil and Chile should be aware that specific rules and regulations may apply to their orders, and we advise checking with local customs offices for detailed information.
PO Box Delivery
Delivery to a PO box is available in the United States, with specific guidelines to ensure the correct processing of your order. Please provide a detailed and accurate PO box address to avoid any delays. Note that PO box addresses are not supported by Express Delivery.
Delivery to a PO box is available in the United States, with specific guidelines to ensure the correct processing of your order. Please provide a detailed and accurate PO box address to avoid any delays. Note that PO box addresses are not supported by Express Delivery.
Damaged or Lost Orders
If your order arrives damaged, or if it's lost in transit, please contact us within 30 days of the expected delivery date at Contact@mat.city. Our commitment is to resolve any issues efficiently, ensuring your satisfaction with our services.
If your order arrives damaged, or if it's lost in transit, please contact us within 30 days of the expected delivery date at Contact@mat.city. Our commitment is to resolve any issues efficiently, ensuring your satisfaction with our services.
Contact Us
Should you have any inquiries or require further assistance regarding our shipping policies or your order, please don't hesitate to reach out to us at Contact@mat.city. Our dedicated team is here to support you every step of the way.
Should you have any inquiries or require further assistance regarding our shipping policies or your order, please don't hesitate to reach out to us at Contact@mat.city. Our dedicated team is here to support you every step of the way.
Thank you for choosing Matcity. We look forward to serving you and providing a smooth and enjoyable shopping experience.
Support Phone Number
+1 (703) 656 1789
Privacy complaint office
MATCITY, LLC, PO BOX 1137, 25 Catoctin Cir SE, Leesburg, VA 20177, UNITED STATES